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Terms & Conditions
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© 2006-2025 Secure Identity Systems, LLC.

TERMS AND CONDITIONS OF SERVICE

These Terms and Conditions of Service is a legally binding agreement between Secure Identity Systems® (“SIS”) and all users of its services. Use of Secure Identity Systems’ services constitutes acceptance of these Terms and Conditions of Service.

Please note the arbitration provision set forth below, requiring you to arbitrate any claims you may have against Secure Identity Systems, LLC on an individual basis. Arbitration on an individual basis means that you will not have, and you waive, the right for a judge or jury to decide your claims, and that you may not proceed in a class, consolidated, or representative capacity.

Section 1: Definitions:

As used in these Terms, Secure Identity Systems and/or SIS shall have the following meanings.

  1. “Secure Identity Systems” and/or “SIS” includes “we”, “us”, and variations such as “our”.
  2. “Primary Member” means a U.S. citizen, age 18 or older who enrolled, or has been enrolled, in Secure Identity Systems’ Total Identity Monitoring®, the Secure Identity Systems Resolution Service, Secure Identity Systems’ SecureMobileTM or other services that Secure Identity Systems may offer from time to time. For family coverage, family members are defined as a Significant Other and household dependents (“Dependent”) who are under the age of 18 who live with the Primary Member.
  3. “Significant Other” means anyone living with a Primary Member either by marriage or domestic partnership, who is over the age of 18.
  4. “Services” includes the products, websites, services, and software that you order, receive, or access through the Site or otherwise from SIS (or its third-party service providers).
  5. “ID Theft Resolution Kit” are the documents needed to address the theft of a Primary Member’s Identity resulting from the specified incident. The ID Theft Resolution Kit contains, but is not limited to: a Cover Letter, ID Theft Affidavits, Form Letters, Forgery Affidavits, Limited Power of Attorney, complete step by step instructions, and any other specific documents used per ID theft type, number of ID thefts, and ID theft location.
  6. “Secure Identity Systems Resolution Service” means SIS provides Identity Theft Recovery guidance and support to victims of identity theft. A victim of Identity Theft will be provided assistance from a Certified Recovery Advocate to help take the necessary steps to bring the victim back to pre-theft status.
Section 2: Services
  • You may not enroll in the Services unless you are 18 years of age or older. Dependents must be enrolled by the “Primary Member” for eligible Services.
  • Any information you provide to SIS must be true, accurate, current, and complete. You shall not use the Services for any illegal purposes. You shall abide by all applicable local, state, national, and international laws and regulations.
  • The Services are for personal use only. You may not use Services to obtain information about or make decisions about anyone but yourself. You are responsible for any reliance by you on the Services. Note that some Services may require your agreement to additional third-party service providers. SIS is not responsible for your agreement to or reliance upon any such terms. If, for any reason, we are unable to activate a feature of the Services, the inability to access any feature may not result in termination of the Services unless otherwise terminated by SIS in our sole discretion.
  • You promise that you will not use are attempt to use the Services in any way that may cause you or us to breach any applicable laws or the rights of any third party; transfer files that contain viruses, Trojans or other harmful programs or use the Services in any way that may damage or disrupt another’s computer; nor access the accounts of other users, penetrate the Services’ security measures or use the Services as a means to collect or store personal data about others or to engage in marketing activities.
  • Primary Members and their Significant Others (collectively “Members”) with the Secure Identity Systems Resolution Service will have access to a Resolution Advocate between the hours of 9:00 am and 5:00 pm CST Monday through Friday (excluding holidays) at 1-877-304-3349. If a Resolution Advocate is not available, Members may leave a voicemail, submit a ticket on the customer dashboard, or email SIS at support@secureidentitysystems.com. Secure Identity Systems strives to respond to all voicemails, tickets, and emails within twenty-four (24) business hours.
  • Upon notification of an identity theft incident, Secure Identity Systems will:
    • Consult with Primary Member to ascertain the severity of the ID Theft and to start the resolution process.
    • Provide the Primary Member with an ID Theft Resolution Kit.
    • Provide ongoing resolution assistance.
Section 3: Personal Information Authorization
  • As needed to provide the Service to you, you authorize and instruct us to obtain, monitor and compile your (a) credit information from one or more credit reporting agency(-ies), and (b) “non-public personal information”, “personal information,” and “highly restricted personal information” about you as defined by the Gramm-Leach-Bliley Act (15 U.S.C. §6801 et seq.) and Drivers Privacy Protection Act (18 U.S.C. § 2721 et seq.), respectively, and other personal information.
Section 4: Limitations & Exclusions
  1. Coverage begins once confirmation of payment or other form of membership is confirmed and is received. If paying by credit card or ACH, the subscription will automatically renew per payment mode selected unless Primary Member directs Secure Identity Systems to cancel such coverage prior to the renewal date.
  2. Any ID thefts, incidents or activities that occurred or commenced prior to the start of your coverage (described in 4A., above) are ineligible and excluded from the Services. Certain ID theft resolution services may be available for an additional charge.
  3. The Services are available only in the United States. Secure Identity Systems reserves the right to add additional countries and/or territories at its own discretion.
  4. You agree that Secure Identity Systems will not be held responsible for failure to provide, or for delay in providing, Services when such failure or delay is caused by conditions beyond its control.
  5. Secure Identity Systems cannot guarantee the outcome of the resolution process. Secure Identity Systems reserves the right to refer Primary Member or other Members on account over the age of eighteen (18) to a local attorney if the severity of the identity theft dictates.
  6. Secure Identity Systems Resolution Services will not apply if the identity theft is the result of a dishonest, criminal, malicious, or fraudulent act or other misconduct by the Primary Member, their Significant Other, or if their child participated in, directed, or had previous knowledge of the theft.
  7. Secure Identity Systems Resolution Services do not cover financial losses of any kind arising from the identity theft or other incident.
  8. Certain Services may allow Primary Members to enroll a minor child; such enrollment is conditioned upon a Primary Member being a parent or legal guardian of such minor. Secure Identity Systems may require documentation, directly or indirectly, to prove the relationship with any such minor child. A Primary Member’s acceptance of these Terms and Conditions of Service will apply to such all minor children of such Primary Member, and such acceptance acts as an express acceptance of these Terms and Conditions of Service on behalf of such minor children.
  9. Secure Identity Systems reserves the right to change, modify or discontinue any of the Services, in whole or in part, at any time.
Section 5: Couple and Family Plan
  • As a Primary Member, you may have the ability to invite other Members for enrollment into a Couple and/or Family Plan. A Couple Plan allows for two Members over the age of eighteen (18), the Primary Member and a Spouse or Significant Other to access the Services. A Family Plan allows for two Members over the age of eighteen (18), the Primary Member and a Spouse or Significant Other to access the Services as well as up to four household Dependents. Dependents may not be enrolled in certain Services, including, but not limited to, Credit Scores, Credit Monitoring, Credit Reports, and SecureMobile. Other Members must complete the enrollment process themselves for security and privacy purposes. All Primary Members and Members over the age of 18 will not be able to access or view the other Member’s personal identifiable information on the Primary Member’s account (first name and last name excluded).
  • Certain Services may allow Members to access and/or view Dependent’s credit reports, alerts, scores, and risk assessments for Dependents who are enrolled in the plan. Prior to accessing information for Dependents, each Member enrolled in the plan must acknowledge and agree to such access. In the event a Primary Member removes Members and/or Dependents in the plan, then such participants cannot be reinstated unless expressly approved by Secure Identity Systems. By enrolling a Dependent in the Services, You represent and affirm that (a) you are the custodial parent or legal guardian of each child you register for the Services, (b) any documentation that you provide asserting the same is valid, (c) each child that you register for the Services legally resides at your address of record, and (d) that as required, you are able and willing to provide a copy of (i) your valid driver’s license, (ii) your child’s social security card, (iii) your child’s birth certificate, and (iv) any other documentation required to verify proof of legal guardianship. You agree to notify us in the event that the status of your legal guardianship changes; we reserve the right to cancel each child upon such status change. You must remain an active member in a qualified Service that includes the Dependent Services feature in order to continue to receive the Services. Enrollment of any child in the Services will be cancelled upon any child becoming 18 years old.
  • The Primary Member shall have sole access and right to add additional Dependents, and/or edit Dependent information, remove Members and/or Dependents, edit billing information (such as a credit card, if applicable), and cancel the Services.
  • The Primary Member may not change the Spouse or Significant Other or any Dependents on the account more than three (3) times so long as that account is open and active.
Section 6: Cancellation and Refund Policy
  1. The Services for Primary Members will commence once confirmation of payment is received by Secure Identity Systems. The subscription will automatically renew per payment mode selected unless Primary Member notifies of intent to cancel. Cancellation of the Services requires the Primary Member’s authorization.
  2. If Primary Member wishes to cancel a subscription, Primary Member can contact Secure Identity Systems at support@secureidentitysystems.com or call 1-877-304-3349 to cancel Services and receive a refund, subject to subsection C, below. Once your account has expired or been terminated for any reason, you will have no further right or access to use the deactivated Services, and you immediately shall cease using and destroy all copies of any Software.
  3. Cancellation after initial enrollment:
    1. If Primary Member contacts Secure Identity Systems after the processing of a monthly payment, Services and recurring billing will be discontinued immediately. Secure Identity Systems does not provide refunds for any partial month.
    2. If Primary Member contacts Secure Identity Systems after the processing of an annual payment, but before the end of the period of coverage, Secure Identity Systems will discontinue Services and issue a refund for any full unused months of service, minus any discounts or payment incentives.
Section 7: Changes to Services, Fees, or Terms
  • At any time without notice to you, Secure Identity Systems may change, update, add, or remove provisions of these Terms and Conditions of Service or Privacy Policy by posting such changes to its website, www.totalidentitymonitoring.com (the “Site”). From time to time we may add or discontinue material features to or from the Services. Any changes will be effective upon posting the revised version of these Terms and Conditions or Privacy Policy. If, in our sole discretion, we deem a revision of these Terms and Conditions to be material, we will notify you via the Services and/or by email/text based on your selected preference. Notice of other changes may be provided via the Site. We encourage you to visit the Site to check for any updates. Your continued use of the Services after such changes shall constitute your acceptance of such changes. If you do not agree with these Terms and Conditions of Service or changes made hereto you must immediately cancel the Services.
  • We reserve the right to terminate your account with or without cause at any time and for any reason. You agree that any termination of your access to any Services may be affected without prior notice.

Section 8: Electronic Notices and Communications

  • THE SERVICES ARE ELECTRONIC, INTERNET-BASED SERVICES. YOU UNDERSTAND AND AGREE THAT THIS AGREEMENT WILL BE ENTERED INTO ELECTRONICALLY, AND THAT THE FOLLOWING CATEGORIES OF INFORMATION (“COMMUNICATIONS”) MAY BE PROVIDED BY ELECTRONIC MEANS AND THAT SUCH COMMUNICATIONS PROVIDED ELECTRONICALLY SATISFY ANY LEGAL REQUIREMENT THAT SUCH COMMUNICATIONS BE IN WRITING: THIS AGREEMENT AND ANY AMENDMENTS, MODIFICATIONS OR SUPPLEMENTS TO IT; ANY INITIAL, PERIODIC OR OTHER DISCLOSURES OR NOTICES PROVIDED IN CONNECTION WITH THE SERVICE, INCLUDING WITHOUT LIMITATION OUR PRIVACY POLICY, THE REGULATORY DISCLOSURES SET FORTH BELOW, AND ANY OTHER COMMUNICATIONS REQUIRED BY FEDERAL OR STATE LAW; AND ANY OTHER COMMUNICATION RELATED TO THE SERVICES. COMMUNICATIONS MAY BE POSTED ON THE PAGES OF THE SERVICE WEB SITE(S) AND/OR DELIVERED TO THE EMAIL, PHONE, OR POSTAL MAIL ADDRESS YOU PROVIDE. YOU SHOULD PRINT A PAPER COPY OF THIS AGREEMENT AND ANY ELECTRONIC COMMUNICATION THAT IS IMPORTANT TO YOU AND RETAIN THE COPY FOR YOUR RECORDS. IN ORDER TO ACCESS AND RETAIN COMMUNICATIONS, YOU MUST HAVE: AN INTERNET BROWSER THAT SUPPORTS 128-BIT ENCRYPTION; AN EMAIL ACCOUNT AND EMAIL SOFTWARE CAPABLE OF READING AND RESPONDING TO YOUR EMAIL; A PERSONAL COMPUTER, OPERATING SYSTEM AND TELECOMMUNICATIONS CONNECTION TO THE INTERNET, OR IN THE CASE OF OUR MOBILE TEXTING SERVICE, A WIRELESS DEVICE, SOFTWARE AND CONNECTION TO THE INTERNET CAPABLE OF SUPPORTING THE FOREGOING; AND SUFFICIENT ELECTRONIC STORAGE CAPACITY ON YOUR COMPUTER’S HARD DRIVE OR OTHER DATA STORAGE UNIT OR A PRINTER THAT IS CAPABLE OF PRINTING FROM YOUR BROWSER AND EMAIL SOFTWARE.
Section 9: Intellectual Property
  • Notwithstanding the provision of these Terms and Conditions of Service, Secure Identity Systems retains all right, title and interest in its Services, including all intellectual property rights, including but not limited to copyright, trademark, patent, trade secret and other intellectual property rights relating to or resulting from the Services.
  • You acknowledge and agree that you have no rights in or to the Services. You further acknowledge that the Services are protected by laws and regulations, including copyright laws, patent laws and international intellectual property treaties. You are permitted to use the Services only as expressly authorized by these Terms and Conditions. You may not copy, reproduce, distribute, or create derivative works, reverse engineer or reverse compile any of the Software, Services or other technology.
  • You may not reverse engineer, decompile, or disassemble the Software, except to the extent the foregoing restriction is expressly prohibited by applicable law. You may not remove or destroy any copyright notices or other proprietary markings. You may not modify or adapt the Software, merge the Software into another program or create derivative works based on the Software. You may not use, copy, rent, lease, lend, sell or distribute the Software without Licensor’s authorization, except that you may make one (1) copy of the Software for archival or back-up purposes only.
Section 10: Third-Party Products and Web Sites
    We may offer or provide you access to products, services or web sites provided by third parties, including but not limited to promotional or incentive offers, or free services provided by third parties and web sites that hyperlink to our web site. SIS does not control or bear any responsibility for those web sites or third parties, including but not limited to their products or services or use by them of personal information you may provide them. Further, we reserve the right to stop offering or providing access to third party products, services or web sites at any time in our sole discretion.
Section 11: Limited Software License
  • In addition to all other provisions in these Terms, the following provisions apply specifically to the software used, accessed or delivered as part of the StealthType® software ( the “Software”): Conditioned on your continued compliance with these Terms, the additional terms you will accept upon download, and your purchase of a version of the Service that includes the Software, these Terms provide you with a revocable, limited, non-exclusive, nontransferable license to use the Software solely as part of the Service. Any rights granted hereby may not be sublicensed, leased, sold, transferred or assigned by you to any third party. You may not make any copy of, or allow access to, the Software other than as expressly permitted in these Terms below. The StealthType® software may be installed on no more than one computer. You may use the Software on a network only if you have a valid license for each copy on each computer on the network. You may not make any copies of that Software or allow anyone or any other device or instrumentality to access or use that Software. You may not use a previous version or copy of the Software after you have received an upgraded version as a replacement of the prior version. Upon upgrading the Software, all copies of the prior version must be destroyed.
Section 12: Accounts & Passwords
  • The Site requires a user name and a password. You should consider your user names and passwords as confidential information. Anyone with knowledge of both your user name and password can gain access to the restricted portions of the Site or Services and to your account. You must keep your user name and password confidential. You shall immediately notify us if you become aware of any loss or theft of your password or any unauthorized use of your user name and password. WE SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE ARISING FROM YOUR FAILURE TO COMPLY WITH THESE OBLIGATIONS. We reserve the right to delete or change a user name or password at any time and for any reason.
Section 13: Privacy & Service Specific Terms
  1. Secure Identity Systems’ use of personal information is governed by its Privacy Notice. The privacy policy is available at https://totalidentitymonitoring.com/privacy and incorporated herein by reference.
  2. Secure Identity Systems may offer Services pursuant to additional or different terms. Such additional terms are hereby incorporated into these Terms and Conditions of Service. These Terms and Conditions of Service shall be read and interpreted, to the extent possible, so that there is no conflict between them and any additional terms. To the extent there is a conflict, the additional terms governing the specific Services will prevail as to those specific Services.
    https://totalidentitymonitoring.com/terms
Section 14: Agreement to Arbitrate
  • Secure Identity Systems, LLC and/or You agree to resolve any and all claims and disputes arising out of or relating in any way to the Services and these Terms and Conditions or any of our dealings with one another (“Claims”), except for Claims concerning the validity, scope or enforceability of this Arbitration Agreement, through BINDING INDIVIDUAL ARBITRATION. This Arbitration Agreement involves interstate commerce and shall be governed by the Federal Arbitration Act, 9 U.S.C. §§ 1-16 (“FAA”), and not by state law. Neither You nor we will be able to have a court or jury trial or participate in a class action or class arbitration. Other rights that You and we would have if You or we went to court will not be available or will be more limited in arbitration, including discovery and appeal rights. ANY DISPUTE SUBJECT TO ARBITRATION SHALL BE ARBITRATED ON AN INDIVIDUAL BASIS, AND NOT AS A CLASS ACTION, REPRESENTATIVE ACTION, CLASS ARBITRATION OR ANY SIMILAR PROCEEDING. The arbitrator(s) may not consolidate the claims of multiple parties.
  • Arbitrations shall be administered by the JAMS pursuant to the applicable JAMS rules in effect at the time the arbitration is initiated. You may obtain information about arbitration, arbitration procedures and fees from BABC by calling 615-244-2582 or visiting JAMS’ website. The parties agree that James D. Kay, or someone appointed by James D. Kay, will arbitrate any dispute that is required to be arbitrated under this Agreement. If James D. Kay is unable or unwilling to arbitrate a dispute, then the dispute may be referred to any other arbitration organization or arbitrator we both agree upon in writing or that is appointed pursuant to section 5 of the FAA. The arbitration shall take place at the offices of Bradley Arant Boult Cummings, LLP. The arbitrator shall be authorized to award any relief that would have been available in court, provided that the arbitrator’s authority is limited to You and us alone, except as otherwise specifically stated herein. No arbitration decision will have any preclusive effect as to non-parties. The arbitrator’s decision shall be final and binding. You and we agree that this Arbitration Agreement extends to any other parties involved in any Claims, including but not limited to affiliated companies and vendors. This Arbitration Agreement shall take precedence over the rules of the arbitration organization or arbitrator in the event of any conflict. We will be responsible for paying all arbitration fees other than the lower amount of filing fees You would have incurred in a state or federal court. Notwithstanding any other provision herein, You or we may seek relief in a small claims court for Claims within its jurisdiction. In addition, You and we each may exercise any lawful rights to seek provisional remedies or self-help, without waiving the right to arbitrate by doing so. Notwithstanding any other provision of this Agreement, if the foregoing class action waiver and prohibition against class arbitration is determined to be invalid or unenforceable, then this entire Arbitration Agreement shall be void. If any portion of this Arbitration Agreement other than the class action waiver and prohibition against class arbitration is deemed invalid or unenforceable, it shall not invalidate the remaining portions of this Arbitration Agreement. This Arbitration Agreement will survive the termination of these Terms and Conditions, Your fulfillment or default of Your obligations under these Terms and Conditions, and/or Your or our bankruptcy or insolvency (to the extent permitted by applicable law). YOU HAVE THE RIGHT TO REJECT THIS ARBITRATION AGREEMENT, BUT YOU MUST EXERCISE THIS RIGHT PROMPTLY. If You do not wish to be bound by this agreement to arbitrate, You must notify us in writing within sixty (60) days after the date You agree to these Terms of Use, including this Agreement. You must send Your request to: Secure Identity Systems Customer Service, 2702 Greystone Road, Nashville, TN 37204. The request must include Your full name, address, account number, and the statement “I reject the Arbitration Agreement contained in the Terms of Use for my Identity Guard Service.” If You exercise Your right to reject arbitration, the other terms of these Terms of Use shall remain in full force and effect as if You had not rejected arbitration.
Section 15: WAIVER OF RIGHT TO JURY TRIAL: THE PARTIES HEREBY WAIVE ANY RIGHT TO A JURY TRIAL FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THIS AGREEMENT OR THE SERVICES, INCLUDING, BUT NOT LIMITED TO ACTIONS IN TORT, FOR VIOLATIONS OF CONSUMER PROTECTION ACTS OR FOR NEGLIGENT OR INTENTIONAL MISREPRESENTATION.

Section 16: Forum Selection Clause: Any action arising out of or relating to this Agreement or the services shall be brought in a court of competent jurisdiction in Williamson County, Tennessee or the United States District Court for the Middle District of Tennessee.

Section 17: FCRA Written Instructions
  1. You understand that by accepting these Terms and Conditions you are providing “written instructions” to StitchCredit and its employees, agents, subsidiaries, affiliates, contractors, third party data and service providers, and all other credit reporting agencies under the Fair Credit Reporting Act (FCRA), as amended, including Experian, TransUnion, Equifax and affiliated entities, to access your credit files from each national credit reporting agency and to exchange information about you with each national credit reporting agency in order to verify your identity and to provide the Services to you. You agree and hereby authorize StitchCredit to provide your personally identifiable information (or, if applicable, information about any minor children you have enrolled) to third parties as provided in our Privacy Policy (https://www.stitchcredit.com/privacy-policy), as may be amended from time to time, in order to provide the Services to you (and to those children you have enrolled). You further authorize StitchCredit to obtain information and reports about you (or about any children you have enrolled, if applicable) in order to provide the Services, including, but not limited to, credit monitoring services, credit reporting, identity monitoring, fraud resolution services, restoration services, address history reports, name and alias reports, criminal reports or sex offender reports, and to provide monitoring and alerts.
  2. While enrolling for the Services, we will ask you for the following types of information: contact information (such as name, address, phone number, and e-mail address); sensitive information (such as date of birth, driver’s license number and social security number); personal information to verify your identity and financial information (such as credit card number). This information is required in order to verify your identity, charge you the agreed upon fees for our Services, and to fulfill our obligation to provide our Services to you, including communicating with third parties as necessary to provide such Services, such as identification verification companies, consumer reporting agencies, credit bureaus, payment validation companies, law enforcement agencies, or others.
  3. You agree that you will use the Services to protect against or prevent actual fraud, unauthorized transactions, claims or other liabilities.
  4. THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. STITCHCREDIT AND ITS DATA PROVIDERS MAKE NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE SERVICES AND DISCLAIM ANY EXPRESS OR IMPLIED WARRANTIES WITH RESPECT THERETO. WITHOUT LIMITING THE FOREGOING, STITCHCREDIT AND ITS DATA PROVIDERS DO NOT GUARANTEE OR WARRANT THE ACCURACY, TIMELINESS, COMPLETENESS, CURRENTNESS, MERCHANTABILITY, NON-INFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE OF THE SERVICES AND SHALL NOT BE LIABLE FOR ANY LOSS OR INJURY ARISING OUT OF OR CAUSED IN WHOLE OR IN PART BY USE OF THE SERVICES OR THE DATA THEREIN.
Section 18: Credit Report-Related Disclosures
  • The Services are not intended as a substitute for consumer reports or other information that may be available to You without charge. Under the Fair Credit Reporting Act, You are entitled to obtain one free credit file disclosure annually from each of the three nationwide credit reporting systems (Equifax, Experian, and TransUnion) and You may be eligible for additional free reports under certain circumstances, such as, if You are unemployed and intend to apply for employment, if You are receiving public welfare assistance, if You have reason to believe information in Your file is inaccurate as a result of fraud, if You have placed a fraud alert or extended fraud alert on Your file, or if You have been subject to an adverse action based in whole or in part on the contents of Your consumer report.
  • You also may be entitled to free file disclosures under state law. MA, VT, CO, MD, ME and NJ permit consumers to obtain one credit file per credit reporting agency per year, free of charge. GA permits consumers to obtain two credit files per credit reporting agency per year, free of charge.
  • NOTICE TO ILLINOIS RESIDENTS: MANY GOVERNMENT RECORDS ARE AVAILABLE FREE OR AT A NOMINAL COST FROM GOVERNMENT AGENCIES. CREDIT REPORTING AGENCIES ARE REQUIRED BY LAW TO GIVE YOU A COPY OF YOUR CREDIT RECORD UPON REQUEST AT NO CHARGE OR FOR A NOMINAL FEE.
  • This Service is not intended to substitute for any free credit report or disclosure that any credit reporting agency or bureau is required by law to provide to You. Neither You nor anyone else has the right to have accurate and current information removed from Your credit report. If information in Your credit report is inaccurate, You have the right to dispute it by contacting the credit bureau directly.
Section 19: Miscellaneous Provisions
  • Identity theft coverage is governed by a master policy the terms of which are incorporated herein by reference. The issuance of the policy is evidenced by a coverage certificate, summary of benefits, or other similar documents, that has been provided to You. You acknowledge receipt of this information and agree to be bound by the terms, conditions, limitations, and exclusions of the policy. To view these Terms and our website, You must use a supported browser. You may obtain a paper copy of these disclosures by calling 1-877-304-3349. Not all Services include this coverage.
Section 20: No Warranties
  • UNLESS EXPLICITLY STATED, Secure Identity Systems MAKES NO EXPRESS or IMPLIED REPRESENTATIONS, WARRANTIES, OR GUARANTEES IN CONNECTION WITH its SERVICES, RELATING TO THE QUALITY, SUITABILITY, TRUTH, ACCURACY OR COMPLETENESS OF ANY INFORMATION OR MATERIAL CONTAINED OR PRESENTED IN THE SERVICES. UNLESS OTHERWISE EXPLICITLY STATED, TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICES, AND ANY INFORMATION OR MATERIAL CONTAINED OR PRESENTED THROUGH THE SERVICES IS PROVIDED TO YOU ON AN “AS IS,” “AS AVAILABLE” AND “WHERE-IS” BASIS WITH NO WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF THIRD-PARTY RIGHTS.
Section 21: Limitation of Liability
  • TO THE EXTENT PERMITTED BY APPLICABLE LAW, SECURE IDENTITY SYSTEMS AND ITS AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXTRAORDINARY, EXEMPLARY OR PUNITIVE DAMAGES, OR ANY OTHER DAMAGES, ARISING OUT OF OR RELATING TO OR RESULTING FROM THE INABILITY TO USE OR ACCESS THE SERVICES, INCLUDING BUT NOT LIMITED TO DAMAGES FOR LOSS OF PROFITS, GOODWILL, DATA OR OTHER INTANGIBLE LOSSES (REGARDLESS OF WHETHER SECURE IDENTITY SYSTEMS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES). NOTWITHSTANDING THE FOREGOING, THE AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO SECURE IDENTITY SYSTEMS' SERVICES SHALL BE LIMITED TO THE AMOUNTS PAID TO SECURE IDENTITY SYSTEMS FOR THE SERVICES THAT ARE THE BASIS FOR THE CLAIM.
Section 22: Governing Law
  • These Terms and Conditions of Services, shall be governed in accordance with the laws of the state of Tennessee, without regard to its principles of conflict of laws.
Section 23: Waivers
  • Any waiver of Secure Identity Systems’ rights under these Terms and Conditions of Service must be in writing, signed by Secure Identity Systems, and any such waiver shall not operate as a waiver of any future breach of these Terms and Conditions of Service. In the event any portion of these Terms and Conditions of Service is found to be illegal or unenforceable, such portion shall be severed from these Terms and Conditions of Service, and the remaining terms shall be separately enforced. All use of the Services by Members shall comply with all applicable laws, rules, and regulations.
Section 24: Trademark and Copyright
  • © 2018 Secure Identity Systems, LLC. All rights reserved. Secure Identity Systems, the Secure Identity Systems LOGO, the SECURE IDENTITY SYSTEMS “S”, Total IDENTITY MONITORING, SECUREMOBILE and STEALTHTYPE are trademarks or federally registered trademarks of Secure Identity Systems LLC. The following are trademarks of third parties: Equifax is a registered trademark of Equifax, Inc.; Experian is a registered trademark of Experian, Inc.; TransUnion is a registered trademark of TransUnion, LLC; Android, Google, and Google Play are trademarks of Google Inc.; Apple, the Apple logo, and iPhone are trademarks of Apple Inc.; and other trademarks are trademarks of their respective owners. The STEALTHTYPE software is provided to You by us under a license from StrikeForce Technologies, Inc.
Section 25: Contact Us

If You have any questions, please contact us via email at support@secureidentitysystems.com or via postal mail at:

Secure Identity Systems, LLC
Attn: Legal Division
2702 Greystone Road
Nashville, TN 37204


Privacy Policy

The basis of each customer relationship with Secure Identity Systems® (“Secure Identity”, “we”, “our”, or “us”) is built on trust. You (“Users”, “Members”, or “Customers”) have chosen to do business with Secure Identity, and we guard that relationship with great care, beginning with the information you have chosen to share with us. You or Your refers to you as a Member or User of our Site or Services.

We will only share your nonpublic personal information with others, as defined below.
Secure Identity, its partners, affiliates, and employees, are dedicated to protecting the privacy of your nonpublic personal information. We maintain information about you in order to provide you with the Services. We want you to understand our procedures for collecting this information, how we use it, and how we protect it. This Privacy Policy applies to visitors and users of our website(s), www.secureidentitysystems.com, www.thesecuremobile.com and www.totalidentitymonitoring.com (“Site” or “Sites”) and the SecureMobileTM mobile application (“App”) for your mobile device (“Device”) and/or Services that we provide at no cost, Services that require payment of a fee, and prospective Customers. These Sites and App are not intended for the use by anyone under the age of eighteen (18), but parents or guardians may enroll minors in certain Services. In addition to this Privacy Policy, our Terms and Conditions of Service and Terms of Insurance will apply to you based on the Service(s) you use.

IF YOU DO NOT AGREE TO THE PRACTICES AS DESCRIBED HEREIN, DO NOT USE OUR SITE, APP OR SERVICES.

We may modify our policy from time to time and will post those modifications of our Sites and Services here. Each time you use the site, the latest version of the policy will be displayed and will apply.


How we collect nonpublic personal information:

You need not enroll or register with Secure Identity just to visit and view our sites. We collect information from you from a variety of sources including directly from you to us, during your enrollment of our Services, by downloading the App, or from an authorized third party. We may also collect information when you call us, send us emails, and other applications or forms. In each of these circumstances, we will collect information only with your full knowledge and consent. We do not share your nonpublic personal information with third parties, except third parties that are performing services for us. We require these third-party service providers to agree to use your nonpublic personal information only for the purpose of performing those services with or for us. We may collect Personal Information from applications, enrollment forms, in reimbursement expense processing, or in your other interactions with us. We may also collect Personal Information from credit reporting agencies and other third parties in connection with the sale of our products to you.


We may use cookies or similar technologies on our website. A cookie is a small text file that is stored on a user's computer for record keeping purposes. We link the information we store in cookies to personally identifiable information you submit while on our website. We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period. You can remove persistent cookies by following directions provided in your Internet browser's help file. If you reject cookies, you may still use our Sites, but some abilities may be disabled. We also use third-party cookies which provides us with usage information regarding our site to administer and improve our Sites and the content on it.


Information we collect:

We may collect information about you from a variety of sources, including information we gather from you directly when you register or enroll (or are enrolled by an authorized third party), use our Services, or view our Site, App, or our online advertisements. We may also gather information from other sources as described below.


What information we collect directly from you:
  • Below are kinds of information that we may collect from you.
    • Name
    • Contact Information (email address, postal address, primary and secondary phone numbers)
    • Social Security Number
    • Date of Birth
    • Age
    • Gender
    • Verbal Passcodes
    • Personal details to verify your identity, such as the name of the city in which you had your first job
    • Payment and Financial Information such as a credit card number or bank account information
    • Driver’s License Number or other government issued identity information
    • Device type, such as a mobile phone or tablet
    • Device location
    • Voluntary information you provide to us, such as previous used names
    • Product preferences
    • Communication preferences, such as text and email
    • Email of other family members you wish to enroll in the service
    • Voice, email, and/or chat content when you contact us as required or permitted by law

*Technical data can include, but are not limited to the Electronic Serial Number (“ESN”), Mobile Equipment Identifier (“MEID”) or International Mobile Equipment Identity (“IMEI”) data; telephony data relating to Your network of choice, subscriber identity module (“SIM”) operator name, SIM country; Your device serial number; Your carrier name; Your operating system (“OS”) version; device model; performance and data usage, Central Processing Unit (“CPU”) and memory consumption; other usage logs; battery status and battery usage patterns and power consumptions; lists of other installed applications; listing of types (i.e. Gmail, Yahoo, etc.) of other e-mail accounts configured to Your device; device information related to Your choice of settings for Your device such as Wi-Fi, Global Positioning System (“GPS”) settings, Bluetooth setting; mobile device settings; screen brightness and roaming data; the names of email accounts configured to Your device; and other technical information Secure Identity may need to perform the Services.


Information we collect when you visit our site:

Secure Identity and the third parties we engage to perform analytics or advertising use cookies or similar technologies to administer and improve our Site and the content on it, including to track user movements around the Site, to gather usage information and statistics about how our Site is used, to permit users to log in or make purchases, to store user preferences, to customize content, and for marketing and advertising purposes. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our Site, but your ability to use some features or areas of our Site may be limited.


We gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and/or clickstream data.


We may combine the information we have automatically collected from you with other information we collect about you. We do this to improve services we offer you, to improve marketing, analytics, or site functionality, to develop new products and services, and to customize content and advertising to you.


The following are some examples of information we may collect with Cookies, log files, Web Beacons, GIFs, pixel tags, server logs, customer relationship management ("CRM") tools or other technologies that gather information automatically when you visit our Site or view online advertisements:

    • Website pages you view
    • IP address
    • Emails from Secure Identity that you open or forward
    • Secure Identity offers or links you connect to

In connection with the Site, for example during the enrollment process or upon log into your member portal, information about your computer, such as the device id and other accompanying technical attributes and characteristics, may be accessed, retained and used by us or our service provider to confirm device identification, verify your identity, and to authenticate your account.


Information we collect from other sources ("Third-Party Information"):

We may obtain information about you from third party sources, such as the companies we work with to provide service to you (i.e., our service partners), affiliates, and other companies that we acquire or merge with, data aggregators or public databases. Here are examples of this kind of Third Party Information:

    • Name
    • Age
    • Postel Address
    • Phone Number
    • Marital status and number of children
    • Other information which may help us determine your risk of identity theft such as online behavior, purchase behavior, interests and other consumer and market research data
    • Information used to populate our membership registration forms
    • Information such as your social security number and date of birth, obtained from our subsidiary, ID Analytics, other affiliates or service partners.
Why we collect nonpublic personal information:
Collection of name, email, address, social security number, and date of birth are all required to obtain the records to monitor your identity. We collect this information, either directly from you online and offline, as well as other sources, such as from a third-party partner and/or affiliate to enroll you as a Customer, to monitor your identity with credit sources, non-credit sources, and the social security administration. This information is required to verify your identity, charge you the agreed fees for our services, if applicable, and to fulfill our obligation to provide those services, such as identification verification companies, consumer reporting agencies, payment validation companies, or law enforcement agencies.

How do we use your information?
    • To understand Site demographics and use of the Internet. *
    • In the course of providing Services you request, verifying your identity, notifying you of new features, Services, or changes in our business or to process, and fulfilling or billing your orders or requests.
    • When we, or our affiliates, send you marketing material about services, promotions or other material which may be of interest to you, through e-mail, interactive voice response telephone technology, direct mail or other means. *
    • To develop new products and services.
    • As part of our thought leadership on the impact and risk of identity theft, and for education.
    • To investigate misconduct or a crime, to comply with law, or when we believe it is necessary to protect our rights, property or safety or that of others.
    • To conduct data analysis and research relating to the risk and prevention of identity theft and related crimes.
    • In connection with our sale, purchase, merger or reorganization.

*Sharing of these items can be limited by you. Please contact customer service for inquiries.


When and with whom we share your nonpublic personal information:
We may disclose nonpublic personal information about you directly to a third party on your behalf in order to process or perform Services for you. To perform these services effectively, we must disclose your nonpublic personal information. The following would be examples of third parties or service providers we would need to share information with:
  • A consumer/credit reporting agency in the course of placing a fraud alert
  • A representative of a financial institution or credit card company
  • An insurance claims officer, in the course of submitting expense reimbursement claims
  • A law enforcement officer, in the course of filing a police report
  • Service providers or other third parties as part of Services provided to you
  • Payment Verification Companies-to validate credit card usage
  • A licensed non-affiliated service company to assist us in providing, maintaining, and operating technical support services and other technical data support

We prohibit these third parties by contract from using your personally identifiable information for any purpose other than to complete the delivery and performance of our Services.

Links to other sites:
Secure Identity Sites may contain links to other sites. Secure Identity does not share your nonpublic personal information with those websites and is not responsible for their privacy policy. We urge you to review the privacy policy of any site that might use acquire your information. We cannot account for the usage of cookies on sites that have links on our website.

Third-Party Websites
Our Site may be linked to other web sites operated by one or more third-parties (collectively, "Third-Party Sites"). Certain areas of our Site may allow you to interact with Third-Party Sites and, in certain situations, you may be transferred to a Third-Party Site through a link, but it may appear that you are still on our Site. The Third-Party Sites may have different privacy policies and terms and conditions and/or business practices than we do, and your use of Third-Party Sites is governed by that Third-Party Site's privacy policy and terms and conditions.

Your mobile device may contain third-party software and/or third-party applications which collect and transmit personal identifiable information or other technical Data. Secure Identity is not responsible for any personal identifiable information or other information which may be stored or transmitted by any such third-party software. Secure Identity is not responsible for any personal identifiable information or other information that You display publicly or that becomes publicly known as a result of Your actions.
How we protect your nonpublic personal information:
Secure Identity Systems uses physical, electronic, and managerial procedures to safeguard the confidentiality and security of the information you provide us. However, by using the Service(s) you understand and agree that perfect security of information does not exist and understand that there is a certain amount of risk in providing and receiving services over the Internet. You agree to use your Personal Information in a sensible way and you will avoid irresponsibly disclosing information, such as your Social Security number, to those that could improperly use or disclose it. We do not disclose your nonpublic personal information except as described in this privacy notice. We limit access to your nonpublic personal information to individuals who are performing a business service directly related to you. We encrypt nonpublic personal information stored electronically. Any data we transmit over a private network will be sent via secure, encrypted channels.

EU privacy/data protection rights:

EU General Data Protection Regulation (GDPR) has provided the below rights, as of May 25, 2018, to the EU residents or those who are in the European Economic Area (EEA):


Right to access: You have the right to access (and obtain a copy of, if required) the categories of personal information that we hold about you, including the information's source, purpose and period of processing, and the persons to whom the information is shared.


Right to rectification: You have the right to update the information we hold about you or to rectify any inaccuracies. Based on the purpose for which we use your information, you can instruct us to add supplemental information about you in our database.


Right to erasure: You have the right to request that we delete your personal information in certain circumstances, such as when it is no longer necessary for the purpose for which it was originally collected.

Right to restriction of processing: You may also have the right to request to restrict the use of your information in certain circumstances, such as when you have objected to our use of your data, but we need to verify whether we have overriding legitimate grounds to use it.

Right to data portability: You have the right to transfer your information to a third party in a structured, commonly used and machine-readable format, in circumstances where the information is processed with your consent or by automated means.

Right to object: You have the right to object to the use of your information in certain circumstances, such as the use of your personal information for direct marketing.


Right to complain: You have the right to complain to the appropriate supervisory authority if you have any grievance against the way we collect, use or share your information. This right may not be available to you if there is no supervisory authority dealing with data protection in your country.


EU residents or those who are in the (EEA) can exercise these rights by raising a request directly at support@secureidentitysystems.com. Requests will be responded to within 30 days.


Social Media:
Our Sites may contain links to social media features, such as Facebook and LinkedIn. These features may collect your IP address and enable cookies.

Testimonials:
Secure Identity places customer testimonials on our website. This will only be done after asking permission from the customer providing the testimonial. It may be removed at any time at the request of the customer.

Marketing:
You may receive marketing materials from us or our affiliates and partners. You have choices on communication you wish to receive from us. If you elect not to receive marketing and informational material from us we will honor your request, but we will continue to communicate with you as needed to provide the Services as necessary.
Access to your nonpublic personal information:
You will always have access to the information we have about you. If you would like to review your nonpublic personal information that Secure Identity may have, please contact our Resolution Department at 1.877.304.3349 or email us at support@secureidentitysystems.com. If you need to make changes to your nonpublic personal information, you may do so by logging into your account on our website or by calling the number previous listed. If you are not a member and want to know what Personal Information we have about you, you need to contact us in writing by postal mail with this request at the address set out in the “Contact Us” paragraph below. We will respond to your inquiry within thirty (30) business days. If you cancel your Services, we may retain your information in accordance with this section. We will retain your information as follows:

  • for as long as your membership is active
  • as needed to provide you Services
  • as required by company policy or legal obligation
  • as needed to resolve disputes
  • as needed to enforce our agreements

If you are a California resident, California Civil Code Section 1798.83 permits you to request information regarding the disclosure of your Personal Information to third parties for the third parties' direct marketing purposes. We may share your Personal Information with our affiliates for direct marketing, but we do not sell it to or share it with unaffiliated third parties. You may request a list of our affiliates by contacting us at Secure Identity, Attn.: Operations, 176 Thompson Lane Ste 201, Nashville TN 37211. You may make one request per calendar year. In your request, please attest to the fact that you are a California resident and provide a current California address for your response. Please allow up to thirty (30) days for a response.


Our commitment to privacy:

Secure Identity communicates these privacy guidelines to all of our employees and agents. Our privacy statement is subject to change at any time. We encourage you to review our statement regularly for changes. If you have any questions about this policy, please email us at support@secureidentitysystems.com or postal mail at:


Secure Identity Systems, LLC
Attn: Privacy Department
176 Thompson Lane Ste 201
Nashville TN 37211